Envelopery
Returns and cancellations
Personalised envelopes
Goods manufactured to your individual specifications or clearly personalised are excluded from the consumer right to withdraw because you have changed your mind. This applies to envelopes made to your custom dimensions or other personalised specifications. It does not remove your rights if goods are faulty, damaged or do not match the order.
A product is not excluded from withdrawal simply because it is manufactured after ordering. Standard goods that are not personalised remain subject to the applicable withdrawal rules.
Standard goods
If you purchase eligible standard goods as a consumer, you can withdraw within 14 days of receiving them, without giving a reason. For goods delivered separately under one order, the period starts when you receive the last item. Tell us clearly that you wish to withdraw, then send the goods back within 14 days of that notice.
You bear the direct return postage for a change-of-mind return. You may inspect goods as you would in a shop; you are responsible for any diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
Refunds for withdrawal
We refund the eligible goods and the cost of our least expensive standard delivery option within 14 days of receiving your withdrawal notice, using the original payment method unless you agree otherwise. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. Additional charges for a more expensive delivery option you selected are not refunded.
Faulty, damaged or incorrect goods
Contact us with your order number, a description of the problem and photographs if available. Do not discard damaged goods or packaging while we investigate. Photographs help us resolve the issue; they are not a condition for exercising your legal rights.
Consumers have a minimum two-year legal guarantee for goods that do not conform to the contract. Applicable remedies include repair or replacement without charge, and a price reduction or refund where the legal conditions are met. Necessary return costs for a valid conformity claim are covered by us.
How to notify us
You can use any clear statement, including an email. Include your name, order number, the goods concerned and the date you received them. You may use this wording:
I hereby withdraw from my contract for the following goods: … Ordered on: … Received on: … Name: … Address: … Date: …
For personalised orders, contact us as soon as possible to request a change or cancellation. Consumer withdrawal rights do not apply to purchases made in the course of business.
Return address: 27B Stavraki Street, Agios Ioannis Rentis, 182 33, Greece
Contact us
KARTOMANIA Ε.Π.Ε. · VAT EL999210464
GEMI (Greek business register): 112688908000
27B Stavraki Street, Agios Ioannis Rentis, 182 33, Greece
+30 210 710 1463